Will I need a new W-9 Form from Viking Cloud?
For the time being, no. Our legal entity has not changed, and you do not need a new W-9 from us.
How will my current services be impacted?
Your services will not be impacted by this change. Your account managers, support staff, and customer service representatives have not changed, even though they are currently with Viking Cloud. We will continue to provide the top-notch service you’re used to receiving from us.
How do I contact support?
If you are a current NuArx customer, your support line is not changing. NuArx Support is still available to you 24/7/365 at the same number (877.556.8279) and the same email address (firstname.lastname@example.org).
If you are a recent Viking Cloud customer, your customer support line is as follows:
Phone: (833) 970.3100
I want to purchase additional services, who do I contact?
The NuArx Sales and Account Management teams are available to add any additional services you may require. You can contact your Account Manager directly or you can reach them by calling the toll-free number 877.556.8279 and selecting the “Sales” option.